OPENPROOF × TRUTHX
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Educational case · AI governance

Why is this AI programme failing?

A fictional executive committee must decide whether to continue, stop or redesign an AI programme. TruthX does not start with the answer. It reconstructs the reality on which a robust decision can be made.

The displayed question

What the committee asks is not always the question the evidence can answer.

Displayed

Should we continue investing in the AI programme?

The board sees a €2.4m programme, six pilots and weak adoption. It wants a go/stop recommendation within ten days.

Reframed

What is actually preventing operational value?

Technology, data, process ownership, incentives, governance and decision rights must be separated before judging the programme.

TruthX principle: never accept the initial narrative as the analytical perimeter.

Observable facts

Facts are localized, sourced and separated from interpretation.

F01

Six pilots delivered

Only one is used weekly by more than 20% of its target population.

Source: programme dashboard · month 11
sourced
F02

No named process owner

The sponsor owns the budget, but no executive owns the redesigned workflow.

Source: governance charter · v3
sourced
F03

Data quality varies

Three business units use incompatible customer and product definitions.

Source: data assessment · Q2
sourced
F04

Model quality is acceptable

Offline tests meet the threshold agreed by the technical steering group.

Source: model evaluation · release 0.8
sourced
F05

Incentives are unchanged

Teams are measured on the legacy process the programme is meant to replace.

Source: performance policy · current year
sourced
F06

Actual cost is unresolved

Internal change effort and data remediation are not included in the headline budget.

Missing: consolidated cost baseline
open

Competing narratives

Click a narrative to inspect its evidential coverage. No narrative is accepted because it is dominant.

A · “The technology failed”

  • Supported: adoption is weak.
  • Contradicted: technical threshold was met.
  • Missing: production failure analysis.

B · “The employees resisted”

  • Supported: usage is low.
  • Contradicted: incentives favour the legacy process.
  • Missing: segmented user research.

C · “The operating model was never redesigned”

  • Supported: no process owner, fragmented data, unchanged incentives.
  • Compatible: acceptable model quality.
  • Open: full economic baseline.

D · “The use cases were poorly selected”

  • Supported: five pilots have weak recurring use.
  • Open: selection criteria and alternative portfolio.
  • Does not alone explain governance gaps.
Select a narrative. The interface will show coverage, contradiction and missing evidence—not a probability of truth.

System and governance map

Formal responsibility and operational control do not currently coincide.

ActorFormal roleActual controlInterest / constraint
Executive sponsorOwns budget and board reportingCan continue or stop fundingNeeds visible delivery this year
Business unitsExpected adoptersControl local workflows and data definitionsMeasured on legacy performance
Technology teamBuilds models and platformControls releases, not business adoptionOptimizes technical quality
Data officeDefines standardsCannot compel business-unit remediationLimited capacity and mandate
Consulting partnerDelivery supportShapes roadmap and reportingContract rewards pilot completion
Structural finding: budget ownership, process ownership, data authority and adoption incentives are distributed across actors who are not governed by one decision chain.

Causal hypotheses

Indicators describe evidential coverage. They are not “truth scores”.

H1 · Model performance is inadequate

One supporting fact · one contradicting fact · two missing tests.

Coverage: limited · contradiction open

H2 · User resistance is primary

One supporting observation · one incentive contradiction · user research missing.

Coverage: limited · causal direction unresolved

H3 · Governance and operating model are misaligned

Four compatible facts · no direct contradiction · economic baseline incomplete.

Coverage: strongest current explanation · reservation remains

H4 · Portfolio selection is poor

Two compatible facts · selection documentation missing · partial explanation.

Coverage: plausible contributor · not sufficient alone
Current model: the programme is being managed as a technology portfolio while value depends on business-process ownership, shared data and aligned incentives.

Decision options

TruthX makes the decision space explicit. The human decision-maker remains accountable.

A · Continue unchanged

Fastest politically, but preserves the structural causes of weak adoption.

Exposure: high · reversibility: medium

B · Stop the programme

Stops expenditure, but may discard viable capabilities without testing the operating-model hypothesis.

Exposure: medium · information loss: high

D · Do nothing for 90 days

A valid counterfactual that reveals ongoing cost, political drift and opportunity loss.

Exposure: rising · reversibility: declining

Trace the reconstruction

The educational bundle records sources, open contradictions, hypotheses, reservations and the decision frame.

What OpenProof verifies

Structural conformity, deterministic serialization and whether the bundle changed after its public hash was calculated.

OpenProof does not certify that a narrative is true or that the recommended option is legally or commercially correct.

Select “Generate educational RPO”.